My application
to 
Founding Customer Success Manager
I’d like to help Dust’s customers put AI to work in their teams. I grow enterprise accounts and build tools for the teams I lead.
Orbit
My executive assistant for work and life.
Replies ready before I open the message.
I run our US business and Bogotá office, across several teams and time zones. Orbit prepares email, Slack and WhatsApp replies before I see the messages. I decide what gets sent.
It gathers the tasks and news I need for the day. Less time catching up, more time for clients, the team and the decisions that need me.
What it keeps in one place
- Messages, calendar, tasks and team decisions.
- Client news and activity that can help the sales team.
- Changes in Colombian laws relevant to running the office.
- Personal plans, learning and projects outside work.
- Screen captures of my own work, so it can learn how I work.
Sales Copilot
Personal outreach, follow-up and coaching.
A tool the team uses every day.
Writing a useful first message takes time. Generic AI drafts often needed too much editing, and the team still had to work out how to follow up.
I built Sales Copilot for our sellers, managers and account managers. It uses the prospect’s context to draft LinkedIn outreach and the next message, whether they reply or not. It explains the suggestion, so the seller learns while reviewing it.
- Daily use
- Sales and account-management teams
- Time saved
- About 10 minutes per personalised message
- Connection conversion
- 15% → 40%
- Response rate
- 8% → 25%
- Generation cost
- About $0.08 per conversation created
My team’s reported before-and-after figures. Not a controlled test or independent audit. Other changes may also have helped.
Public context: finding a suitable specialist quickly is difficult.
Why this message
Start with a problem she mentioned. Ask one simple question before explaining the service.
If she replies
That makes sense. Is the time usually lost finding someone suitable, or coordinating the call once you’ve found them?
If she doesn’t reply
Hi Maya, one follow-up on this. Do you usually need people for very specific questions, or a broader view of the market?
Fictional prospect and examples. A walkthrough, not a screenshot or captured output from the private tool.
The work behind the tools.
I’ve spent 7 years winning and growing accounts with consulting firms, PE firms and hedge funds, first in Asia and now in the US. Arches arranges research interviews with senior executives for these clients.
I joined as employee #1 and built operations, then sales and account management. Arches now has 330+ people and $40M in annual revenue company-wide. The Asia business I led grew to $12M annually before I moved to Colombia to launch our US business.
- Built and lead an 18-person commercial team, while still selling personally.
- Built our Bogotá office to 50+ people since May 2025. I’m its General Manager and legal representative, with P&L and hiring responsibility.
- Take accounts from first outreach through vendor approval, negotiation and paid delivery.
- Developed strategic accounts to 30–40% of their expert-network spending, with 90% annual client retention across Asia and the US.
Client retention at account level, not software net revenue retention or daily user activity.
My full experience
- General Manager, Colombia & Head of US BusinessArches · May 2025–present
Launching the US market and building the local operating team.
- Head of Sales, Marketing & Corporate Strategy, AsiaArches · July 2021–May 2025
Building the commercial function, developing accounts and coaching sellers.
- Senior Operations & Account ManagerArches · October 2019–March 2022
Built initial operations and led the company-wide CRM rollout. Promoted in July 2021 while retaining this remit during the transition.
- Independent Strategic AdvisorAsia Growth Bridge · January–November 2023
Market-entry and expansion advice alongside my Arches role.
- Founder & OperatorYoupid · January–August 2019
Built a business from its initial model through operations and sale.
- Strategic Project ManagerCaohejing Hi-Tech Park · October 2017–March 2019
International business development and partnerships in China.
Fewer clicks, even for the small things.
Other tools I work on under MinutesBack.
Snipbird
Notchi
Why I want to join Dust
I want to move into AI and help customers get useful work done with it. That brings together the account development and tool building I already do.
Dust lets teams build agents around their own knowledge and tools. I’d like to help customers choose a useful first task, get people using it and improve it from their feedback.
On a smaller scale, I make the decisions your customers make: what to automate, where a person needs to check the result and whether the team actually uses it.
I’m always trying to save time and clicks, for myself and my team. Orbit helps me manage the day. Sales Copilot helps the team write better messages. I want to do this work with customers outside my own company.
These tools weren’t built with Dust. My AI rollout experience is with my own teams, not large external customers. I can walk through the tools with safe examples.
Let’s talk